I thought that amidst the escalating Coronavirus situation, I would provide customers with the plans myself and my suppliers have in place to ensure your dog doesn’t run out of food.
I have spoken with my manufacturer who has been able to assure me they have 3 months worth of stock in their warehouses, and a further 4 months worth of raw materials available to produce more food. They also have plenty of backup production staff on call.
They are currently experiencing unprecedented levels of demand, which is having a significant effect on lead times, and so delivery of orders may be delayed by up to 48 hours.
Orders delivered by DPD
As of yesterday, DPD have announced that their drivers will no longer ask customers to sign their handheld units, and instead the driver will sign on their behalf and leave the parcels in a safe location. They currently have no disruption to their delivery process, and none of their hubs have been affected.
Orders delivered by our own driver
Based on the announcement from DPD, I have asked our driver to follow the same procedure and leave parcels in a safe location.
As of today we have made the decision to close the store for at least two weeks as a precaution. Customers who normally collect their orders will need to place an order online, or give me a call and we will deliver it (I will not be charging for delivery to DE or NG postcodes to help out during this difficult period).
This is not a decision I have made lightly, but I need to put the health & safety of my family first.
This is of course an ever-changing situation, so I will update you again should circumstances change.
I hope that you and your families stay safe and well during this time and please get in touch should you have any queries.