Newsletter Issue 4 – Winter 2019

A Word from Emily & Henrik

We hope all of our customers had a wonderful Christmas and New Year and managed to dodge all of the nasty bugs that were threatening to ruin the festive fun. For those of you who weren’t so lucky, we feel your pain – Christmas 2018 was a write off in our house!

As usual for this country, the weather has been doing some pretty unexpected things and we’ve had both cold and blustery days, as well as unseasonable sunshine. It is important at this time of year to give our bodies an extra boost to keep illness at bay and our canine friends are no exception. In this quarter’s edition we’re taking a look at a set of supplements developed for dogs to help them stay fit and healthy all year round.

We also have lots of other exciting news for you, including information regarding our updated website and also a very important announcement…

Thank you as always for your constant support, we are eternally grateful to all of our customers for their continued custom.

Important Announcement

Our local customers may have noticed the absence of Emily over the past few months. The reason for this is that we’re expecting our second child, due at the end of June!

As we’re sure you understand, there will be some disruption to our store opening hours leading up to and following our due date of 29th June. We have already arranged cover for this period, however the store will not be open for our usual hours due to availability.

We have not confirmed our opening hours as of yet, but to keep all of our customers informed we’ll be posting updates on our Facebook page, as well as sending out emails nearer the time. If you haven’t already, please follow us on Facebook and sign up for our mailing list on our website to keep informed and avoid disappointment.

Return of the ECO Warriors

Here at Healthy K9 we are conscious of the impact we have on our environment. You may remember from Issue 2 of our newsletter that we announced the introduction of compostable packaging for our 2kg bags of grain free kibble, as a way to reduce the amount of plastic that our company uses.

Since then, many of our customers have contacted us asking whether this ECO-friendly packaging would be available for the 12kg and 14kg bags. We’ve been working hard with our manufacturer and are pleased to announce that within the next few weeks all of our grain free range will be available in compostable bags.

What does compostable mean?

You notice we use the term compostable and not recyclable and there is a difference between the two. Rather than putting your used bags in the recycling bin with your cardboard and tins, you will need to remove the label and put the bag in a compost bin where they will slowly turn into mulch. This is better for the environment than recycling as it requires no energy for the packaging to decompose.

Updated Website

We’re very excited to announce that our brand new website is up and running.
We always have our valued customers in mind, so the changes that we’ve made should make ordering a walk in the park.

These changes will hopefully make using our site a lot easier, but if you need some help finding what you’re looking for then please get in touch.

What’s Changed?

Better Discounts

A common complaint of our site was that customers could only receive a discount for buying two or more bags of the same flavour. Our site is now clever enough to apply discounts across different flavours/ranges of food.

Get exactly the food you want

Our highly popular grain free variety pack has been updated in such a way that customers are now able to select the exact flavours of food their dogs enjoy, without having to include a note with their order.

Find the food you want more easily

We’ve reduced the amount of confusing categories down to 3, which are now Grain Free Food, Specialist Food and Treats, Chews & Supplements.

Future Plans

We are very lucky to have such a wonderful customer base, which is why we’re always looking for ways to improve their overall experience and make the process of ordering food for their dogs as convenient as possible.

With this in mind we’re looking to introduce an online subscription service within the next few months and also offer a ‘refer a friend’ scheme. More details of this will be available in the next issue of our newsletter.

Let Us know what you think

We’d love to hear your feedback, so please get in touch and let us know what you think.

Proflax Ultimate Superfood Supplements

Back in stock by popular demand, and now with a much improved shelf life, the Proflax Ultimate Superfood Supplements have been developed to keep your dog in optimum health. Each recipe contains a unique blend of active herbs and flaxseed oil that help to rebalance your dog both emotionally and physically, and are also a great source of Omega 3 fatty acids.

Wellbeing & Vitality

Wellbeing & Vitality supports all biological functions and specifically optimises immunity, increases stamina, aids focus and has a calming, relaxing effect. Ideal for dogs who are working, nervous or lethargic, recovering from an operation or illness, have a compromised immune system or had pups.

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Skin & Coat

Skin & Coat which specifically helps to soothe itchy sensitive skin, promote a shiny coat, alleviate allergies, reduce hair shedding and has a calming, relaxing effect. Ideal for dogs that suffer from seasonal allergies, hot spots, excessive paw licking, dry flaky skin, dull coats or moult excessively.

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Bones & Joints

Bone & Joint which specifically cares for bone, joint and ligament health. Ideal for active, working or older dogs or those recovering from joint related injury or operation. Also ideal for breeds of dogs prone to joint problems from a young age.

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No More Venison

We’re sad to announce that we’re no longer able to offer Venison, Sweet Potato & Mulberry as part of our grain free range. Our manufacturer is unable to get a reliable source of venison and so once our existing stocks run out, we won’t be able to stock it again. We apologise for any inconvenience this may cause, but if you would like to try any of our other flavours of grain free food, please get in touch and we’ll send you some free samples.

Meet Our Customers

We love receiving pictures of our Healthy K9 friends! To be featured in our Spring newsletter, and to be in with a chance of winning some delicious treats for your pooch, drop us an email or contact us on social media with your favourite photo.

Pickles, Derbyshire

Doug, Devon

Get Social

There are lots of ways to keep up to date with all of the latest from Healthy K9 Naturals. Follow us on social media or sign up to the mailing list on our website. We promise not to spam you with countless marketing emails, but rather keep you up to date with things like store closures or important product information.

Store Opening Hours

If you’d prefer to collect your food from our store in Stanley Common, our regular opening hours are below. Dogs are always welcome!

Monday 9am – 5pm
Tuesday 9am – 5pm
Wednesday 9am – 12pm
Thursday 9am – 5pm
Friday 9am – 5pm
Saturday 9am – 12pm
Sunday Closed

Store Closures

Our store will be closed on the following days this year. Internet orders will be processed on the following working day.

Holiday Wednesday 13th March
Good Friday Friday 19th April
Easter Monday Monday 22nd April
May Bank Holiday Monday 6th May
Spring Bank Holiday Monday 27th May